Seabourn Book With Confidence Policy Updated
Seabourn gives you peace of mind when booking your vacation experience and have temporarily adjusted thier cancellation policy to make it easier for you to cancel or change plans. Book any cruise by 30th September 2021 (that departs through 30th April 2022) and you can cancel for any reason up to 30 days before departure and automatically receive a Future Cruise Credit.
Additionally, you may cancel up to your sailing date if you test positive for or have confirmed exposure to COVID-19 and will also receive a Future Cruise Credit.
The Future Cruise Credit is calculated based on the cancellation fees retained by Seabourn from our Cancellation Policy. Your Future Cruise Credit will be in the amount of non-refundable fees and the remainder will be refunded to back to you via your method of payment.
Book With Confidence Policy:
- For bookings made prior to September 30, 2021
- Voyages departing prior to April 30, 2022
- Cancel up to 30 days prior and receive a 100% Future Cruise Credit for your cancel fees (monies received). Or within 30 days of embarkation if you test positive for or have been directly exposed to COVID-19.
– PLUS –
Best Fare Guarantee: For bookings made by 30th September 2021 contact us if you see a better public fare offered on Seabourn.com.
*Compensation will be provided on a request basis only.
COVID-19 Protection Program
This new element of the Booking with Confidence program provides further peace of mind for guests within 30 days of embarkation through disembarkation for bookings made prior to 30th September 2021 and sailing on or before April 30, 2022. It is designed to assist guests who, as a result of being suspected of having COVID-19 or testing positive for COVID-19, may be unable to travel to embarkation, may be denied boarding, maybe quarantined onboard or disembarked early. The program outlined below will apply to the affected guests and their immediate travel party in the same suite.
General
Pre-Embarkation:
- Future Cruise Credit (FCC) for 100% of the cancellation fee amount of non-refundable unused services, and a refund to the original form of payment for all taxes, fees, port expenses, and pre-paid onboard experiences and shore excursions purchased through the cruise line. Applicable, for guests and their immediate travel party in the same suite if any guest tests positive for COVID-19 within 30 days prior to embarkation.
On Board:
- FCC worth 100% of the per-day cruise fare for the missed days and a refundable credit to their onboard account for missed pre-paid onboard experiences and shore excursions purchased through the cruise line, and for the refundable portion of taxes, fees, and port expenses for ports visited after disembarkation.
- Onboard COVID-related medical centre visits and testing of suspected COVID-19 cases will be free of charge.
Shoreside:
- Reimbursement of expenses for COVID-related medical care including during any medically required shoreside quarantine period for guests and their immediate travel party if any such guest(s) test positive for COVID-19 during their cruise. This includes air change fees in the case onward travel plans need to change.
- Any shoreside meals will be covered by a per-diem meal allowance as communicated by the family assistance coordinator upon disembarkation (no receipt retention is required).
- Dedicated Family Assistance Program liaison for care and logistical shoreside support until medically cleared to travel home.
- Assistance opening COVID-related insurance claims (for those who are eligible under their insurance policies or travel protection plans)